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How our Delivery Service Works

At Baldwins we are dedicated to offering you a fast and efficient service. So committed in fact that we promise to dispatch all our ‘in stock’ orders within 3 working days (sooner where possible).


Standard Delivery

• Standard Deliveries are dispatched by 24 Hour Packetpost or DPD Courier (24 Hour Service).

• Free postage is applicable only to single standard UK orders with a goods value of £20 or more (including VAT) and weighing no more than 25kg.

• Orders under £20 in value (under 25kg) will be charged at £2.99 for standard UK delivery.

• We endeavour to dispatch standard in-stock orders as quickly as possible, and guarantee they will be dispatched within 3 working days.

Order Weight Order Value Up To £20 Order Value Over £20
0 - 25kg £2.99 FREE!
25kg - 50kg £7.99 £7.99
50kg - 75kg £15.98 £15.98
75kg - 100kg £23.97 £23.97


Express Delivery

• Express orders must be placed before 1pm for delivery the next working day.

• There must be someone available between 7am-1pm on the day of delivery to sign for Express Deliveries.

Express Delivery is only available for customers on the UK Mainland and excludes the following areas & postcodes:

Scottish Highlands: FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

Scotland: AB31, AB33-38, AB42, AB44-56, IV30-32

Isle Of Man: All postcodes

Scilly Isles: All postcodes

• Express orders placed before 1pm on Friday are guaranteed for delivery on Monday.

• Express orders weighing less than 2kg placed between 1pm on Friday and 9am on Saturday are guaranteed for delivery on Monday. Those placed between 1pm on Friday and 9am on Saturday weighing 2kg or over are guaranteed for Tuesday morning delivery.

• Any Express placed between 9am on Saturday and 1pm on Monday will be delivered on Tuesday morning.

Order Weight Order Value Up To £20 Order Value Over £20
0 - 25kg £8.99 £5.99
25kg - 50kg £9.49 £9.49
50kg - 75kg £18.98 £18.98
75kg - 100kg £28.47 £28.47


Saturday Delivery

Our Couriers are able to deliver on Saturdays to UK mainland addresses only(identified as those addresses outside of Eire, Scotland, and Northern Ireland).

Please enquire when placing your order if you would like to use this service, there is an additional charge.

Orders for Saturday delivery to UK Mainland addresses must be placed by 1pm on Friday.

Order Weight Order Value Up To £20 Order Value Over £20
0 - 2kg
£14.25 £11.49
2kg - 25kg £33.99 £29.99
25kg - 50kg £33.99 £33.99
50kg - 75kg £67.98 £67.98
75kg - 100kg £101.97 101.97


Overseas Delivery

Overseas items are dispatched by Airmail if they weigh less than 2kg. Orders over 2kg shipped to EU addresses are shipped by UPS, those over 2kg to Rest Of World addresses are shipped by DSV couriers.

Delivery estimates for overseas parcels are as follows: * Western Europe within three working days.

* Eastern Europe within five working days.

* Rest of World in five to seven working days.

Larger Orders We happily accept orders of any size, for prices for orders over 25kg please contact us.



Whist we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied at customs. G Baldwin & Co will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs. Customers in Turkey, India, China, Russia and South America should check with customs, as customs in these countries are particularly liable to charge Import Duty and Taxes for shipments. Please also note that the importation of Herbs into Australia is prohibited.


PO Box Addresses

Please note we are not able to deliver any order over 2kg to a PO Box address as our Couriers do not deliver to them.


Refunds and Returns

We believe in giving you 100% satisfaction from the moment you come to our website to the moment you receive your order. However we understand that there may be occasions where you may wish to return your items.

In these instances we offer a 28 Day No Quibble Guarantee.

If for any reason you are unhappy with an item you’ve received, you may return it to us within 28 days, unopened and in its original condition and receive a full refund or the chance to exchange it for another item.

Simply send it to our Freepost address in its original wrapping with a note outlining your name, address and reason for return, and we will notify you by mail when we have processed your refund.


This is all you now have to write on your parcel to return it to us free of charge!

Please note, that post and packaging costs are non-refundable.


Additional Help

Hopefully the above guide to our delivery service has told you everything you need to know, but if you need more help or assistance, then our staff are more than happy to help.

We are available 24 hours a day on 020 77035550 so whatever you query, please feel free to call us.*

*There is a voice-mail service in operation during out of office hours.