Delivery

Despite the current lockdown we are still open both in store and over the phone to take orders. Please be aware that due to the ongoing COVID-19 pandemic, dispatch and delivery can take longer than usual depending on the status of the postal service in your area.

How Our Delivery Service Works

At Baldwins we are dedicated to offering you a fast and efficient service. So commited in fact, that we promise to dispatch all our 'in-stock' orders within three working days (sooner where possible).

Standard Delivery (UK)

  • Standard deliveries are dispatched by Royal Mail Tracked 48 or DPD courier.
  • Free Postage is applicable only to single, standard UK orders with goods of a value of £20 or over (inc VAT) and weighing no more than 25kg.
  • Orders under £20 in value (and under 25kg in weight) will be charged at £2.99 for standard delivery
  • We endeavour to dispatch standard, in-stock, orders as quickly as possible and guarantee they will be dispatched within three working days.

Order Weight

Order Value (Up to £20)

Order Value (Over £20)

0 - 25kg

£2.99

FREE!

25kg - 50kg £7.99 £7.99
50kg - 75kg £15.98 £15.98
75kg - 100kg £23.97 £23.97

 

 

Express Delivery (UK)

  • Express orders must be placed before 1pm for delivery the next working day.
  • There must be someone available between 7 am - 4pm on the day of delivery to sign for your goods
  • Express Delivery is only available for customers on the UK mainland and excludes the following areas and postcodes:
  • Express Delivery is subject to change on UK bank holidays as our couriers do not consider bank holidays as working days. Orders with Express Delivery will be delivered on the next working day.

Scottish Highlands: FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

Scotland: AB31, AB33-38, AB42, AB44-56, IV30-31

Isle Of Man: All Postcodes

Scilly Isles: All Postcodes

  • Express Orders placed before 1pm on Friday are guaranteed for delivery on the following Monday.
  • Express Orders weighing less than 2kg placed between 1pm on Friday and 9am on Saturday are also guaranteed for delivery on Monday.
  • Express Orders Weighing over 2kg placed between 1pm on Friday and 9am on Saturday are guaranteed for delivery on Tuesday
  • Express Orders of any weight placed between 9am on Saturday and 1pm on Monday will be delivered on Tuesday.

Order Weight

Express Postage Fee 

(Orders Up To £20)

Express Postage Fee

(Orders Over £20)

0 - 25kg

£8.99

£5.99

25kg - 50kg £9.49 £9.49
50kg - 75kg £18.98 £18.98
75kg - 100kg £28.47 £28.47

 

Saturday Delivery (UK)

Our couriers are able to deliver on Saturdays to UK mainland addresses (identiifed as those addresses outside of Eire, Scotland and Northern Ireland).

Orders for Saturday delivery to UK mainland addresses must be placed by 1pm on Friday.

Order Weight

Saturday Delivery Fee

(Orders Up To £20)

Saturday Delivery Fee

(Orders Over £20)

0 - 2kg

£14.25

£11.49

2kg - 25kg £33.99 £29.99
25kg - 50kg £33.99 £33.99
50kg - 75kg £67.98 £67.98
75kg - 100kg £101.97 £101.97

International Delivery

Parcels with a total weight of less than 1000g will be sent by the best available Royal Mail service, either Tracked & Signed, Tracked or Signed. Parcels over 1000g will be sent by DHL.

Delivery time estimates for international orders are as follows:

  • Western Europe: 3 Days from Despatch
  • Rest Of World Orders: 3-5 Days from Despatch

For international orders of larger weights (over 25kg) please contact us and we will be happy to quote tailored delivery costs for your order.

EU and European Countries

Baldwins customers wishing to order products to be delivered to the European Union (EU) should be aware that they are likely to experience delays in receiving their goods.

Owing to the UK's decision to leave the EU (Brexit), we understand that many European countries are holding our packages upon arrival in the country, and this is leading to delays in customers receiving them; sometimes as long as several weeks.

It should also be noted that, while Baldwins has ceased charging VAT on orders sent to EU countries since Brexit on the 1st January 2021, orders sent with our International Services (not DHL) with a value of more than 22 Euros are likely to be subject to additional charges. These charges are VAT at the local rate, plus a handling fee for collecting the VAT (more details below). Orders over 150 Euros can also be subject to Customs Duty.

We at Baldwins are extremely sorry that these two elements combined are affecting customers' experience of shopping with us. We know that lots of you have been customers for many years and have valued our ability to send our products to you wherever you may be in the world. We, in turn, value that loyalty and have always done everything we can to ensure you get the best possible service from us.

Sadly, these delays and charges are out of our control and, while we will always do our best to help customers track their deliveries, we hope you understand that once packages are in the hands of Customs officials, we can do little to move them along.

All we can do is be completely transparent with you, our loyal customers. In an effort to do that, we've added a link to this page to our online basket to help you make an informed decision before purchasing and we will be communicating this message to customers across our marketing and customer service channels.

Of course, arrangements with Brexit are changing all the time and, as and when we can update the information on this page, we will.

All that is left for us to say is that we thank you for your continued support through this process, and we hope, very much, that you will continue to support us in the future. Of course, if you would like to continue to order from us at this time, we will do our very best to ensure those products arrive with you quickly and conveniently.

VAT and Handling Charges:

*Please note, this information is correct, to the best of our knowledge, but we accept no responsibly for any errors contained within it.

 

Handling Charge

VAT

Austria € 10.00 20.00%
Belgium € 24.00 21.00%
Bulgaria € 2.30 20.00%
Croatia € 5.00 25.00%
Cyprus € 3.50 19.00%
Czech Republic Unknown 21.00%
Denmark € 22.00 25.00%
Estonia € 1.50 20.00%
Finland Unknown 24.00%
France € 12.00 20.00%
Germany € 6.00 19.00%
Greece Unknown 24.00%
Hungary € 31.20 27.00%
Iceland Unknown 24.00%
Ireland Unknown 23.00%
Italy € 7.50 22.00%
Latvia € 20.00 21.00%
Lithuania Unknown 21.00%
Luxembourg € 15.00 17.00%
Malta Unknown 18.00%
Netherlands € 13.00 21.00%
Norway Unknown 25.00%
Poland Unknown 23.00%
Portugal € 12.00 23.00%
Romania € 4.12 19.00%
Slovak Republic Unknown 20.00%
Slovenia Unknown 22.00%
Spain € 5.88 21.00%
Sweden € 7.00 25.00%
Switzerland € 20.00 7.70%
Turkey Unknown 18.00%

Customs

Whilst we do everything we can to ensure customs clearance of your order, we advise that you check with yourlocal customs office before importing anything into your country that may be stopped or have charges applied.

G Baldwin & Co will not be held liable for charges in the case of your order being stopped, charged for or disposed of at customs in any country.

International postage charges for orders rejected or refused by the recipient will not be refunded.

Customers in Turkey, India, China, Russia and South America should check with their countries customs offices as these countries are particularly liable to charge import duty and taxes for shipments.

Please also note that the importation of herbs into Australia is prohibited.

PO Box Addresses

Please note that we are not able to deliver any order over 2kg to a PO Box address as our couriers do not deliver to them.