Here at Baldwins it is our policy to give 100% satisfaction. We do know however, that there may be the odd occasion when you wish to return items. Below you will find an outline of our returns policy.

28 Day No-Quibble Guarantee

If, for any reason, you are unhappy with an item you have received, you may return it within 28 days, unopened and in its original condition, to our Freepost address (below). Upon receipt, we will be happy to give you a full refundfor the item.

Alternatively, you may wish to exchange the item for another. Please note that post and packing costs are non-refundable.

Returning An Item

To return an item, please dispatch it in its original wrapping and accompanied by a note outlining your name, address, order number and reason for returning to:


You now do not need to write anything other than the above to return your goods to us,

We will then notify you by mail when we have processed your refund.

Additional Help

Should you require more assistance, we can be contacted 24 hours a day by telephone on 0207 703 5550.

(Please note that there is a voice-mail service in operation during out of office hours).

Alternatively, please send us a message via our on-site contact form here