Description
Symphytum Officinale
Please Note: We currently recommend that you do not use these herbs internally
Please Read:
PAs (Pyrrolizidine Alkaloids) in Medicinal Herbs
After consultation with our suppliers & the European Herbal and Traditional Medicine Practitioners Association (EHTPA) and the British Herbal Medicine Association (BHMA), it has come to our attention that a small number of medicinal herbs may contain potentially harmful naturally occurring chemicals.
The chemicals, known as PAs (Pyrrolizidine Alkaloids), are naturally occurring in over 6,000 plant species and are thought to be produced by plants as a defence mechanism against herbivores.
General scientific consensus is that there may be no safe level of these chemicals and due to the fact that they act cumulatively, caution is advised.
The particular medicinal herbs of concern are:
Comfrey (Symphytum rad. and fol.)
Coltsfoot (Tussilago farfara fol. and flos)
and
Borage (Borago officinalis fol.).
We currently recommend that you do not use these herbs internally
We sincerely apologise for the inconvenience this may cause but hope that you will understand the reasons for taking this step.
(For more information please call us on 0207 703 5550)
Delivery
Standard Delivery (UK)
Orders under 25kg in weight are subject to the following shipping fees:
| All orders over £30 | Postage is Free |
| All orders under £30 | Postage is £3.49 |
We aim to dispatch all, in-stock, standard UK orders within three working days.
Our full delivery details can be found here
Express Delivery (UK)
- Express orders must be placed before 1pm on any weekday
- Orders placed after 1pm on Thursday will be delivered by 1pm on the following Monday
- There must be someone available to sign for receive the package between 7am 1pm on the day of delivery
| All orders over £30 | Express Delivery is £5.99 |
| All orders under £30 | Express Delivery is £8.99 |
*Applies to orders under 25kg in weight
Our full delivery details can be found here
For details of our overseas delivery costs, please check here
Returns
Here at Baldwins it is our policy to give 100% satisfaction. We do know however, that there may be the odd occasion when you wish to return items. Below you will find an outline of our returns policy.
28 Day No-Quibble Guarantee
If, for any reason, you are unhappy with an item you have received, you may return it within 28 days, unopened and in its original condition, to our Freepost address (below). Upon receipt, we will be happy to give you a full refundfor the item.
Alternatively, you may wish to exchange the item for another. Please note that post and packing costs are non-refundable.
Returning An Item
To return an item, please package in its original wrapping (if possible) and provide a note outlining your name, address, order number and reason for returning.
If your item is under 20 Kg and is smaller than 61cm (L) x 46cm (W) x 46cm (D) then you can use our Free Royal Mail 48 Hour Tracked service by heading here and filling in the appropriate details:
Go To https://www.royalmail.com/track-my-return/create/2456
This service will generate a label that you can either print at home or take with you to the post office for them to print.
You will need your order number which is the 6 digit number sent out on your order dispatch email. (If you have any trouble finding this, do give us a call and we can happily find it for you).
Once orders are returned, we aim to process them within 72 hours and (if required) notify you by mail when we have processed your refund and ship any replacements out as soon as possible.
If your item is over 20 Kg or larger than the specified size (or too heavy for you to take to the post office) please call us and we can arrange collection with one of our courier partners.
